FAQs

Before getting back from our booking consultants for your inquiry, please have a look at the information in this part, which are the questions you probably want to know. If your questions have not been answered, please use the online chat function in our website, click "Contact Us" to send us an email or contact us by booking@uninn.com

Coronavirus cancellation policy

Visa application delay:

If the student cannot obtain the visa on time due to the closure of visa centres, the student can contact UNINN within 7 days for potential deferring the tenancy. We can also terminate the contract and refund the rent and deposit paid, if students decide to cancel in this case where sufficient documents are provided. 

Course start date delay:

If there’s a delay of course, students can submit the relevant updated course start dates to UNINN within 7 days and we’ll consider deferring the tenancy to match the course. We can also terminate the contract and refund the rent and deposit paid, if students decide to cancel in this case where sufficient documents are provided. 

Travel ban:

If there’s a travel ban for the UK in the country or region where the student is, the student can contact UNINN before the tenancy start date. We’ll consider deferring the tenancy till the travel ban is lifted,or terminate the contract and refund the rent and deposit paid given sufficient documents are provided. 

Early move-out:

If the student would like to check out early for 19/20 academic year, he/or she will still be responsible for the rent this year, unless a suitable replacement tenant is found. We’ll try our best to help but it remains the responsibility of the student to find a replacement tenant. 

 

Is my booking fee fully refundable? / Will I be charged if I cancel before the agreement starts?

Once you pay your reservation fee, the amount is not refundable unless you find an eligible replacement tenant. 

If you have already signed the tenancy agreement, you'll still be responsible for the full rent unless an eligible replacement tenant is found.

If you're unable to study in the city booked due to rejected visa or university offer, you may be eligible to be released from the agreement. Documents below must be provided within 7 days from the date the results are published.


• a written rejection letter from the chosen university/college or UCAS or a screenshot of the UCAS status which confirms that the required results were not achieved; 


• or a copy of the proof of acceptance of the new university by UCAS adjustment. 

Can I move out during the agreement?

Yes, you can. However, please note you are still responsible for paying the rent until you find another student to be your substitute tenant. You and your substitute tenant must inform the landlord and accomplish administration works accordingly. The administration fee is applied.

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